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Administrative Staff

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Dominique Robinson

Client Care Coordinator

Dominique assists with all scheduling needs and can help you to determine your insurance or EAP coverage when meeting with one of the therapists at Positive Change Counseling Center.

My Story:

"I am a San Diego native who has worked in customer service for over 10
years. I enjoy opportunities that allow me to meet new people. Helping to
assist others is also important to me. Most recently, I worked in the clinical
field where I assisted the collaboration of support groups to offer a safe
place to share, express feelings and gain support from others who have
experienced infertility. While working in customer service, I have grown a
passion to uplift others, find solutions, and build meaningful relationships.
In my free time, I enjoy spending time with my family, creating DIY projects,
and engaging in outdoor activities".

 

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Rachel Wallace

Client Care Coordinator

Rachel assists with all scheduling needs and can help you to determine your insurance or EAP coverage when meeting with one of the therapists at Positive Change Counseling Center.

My Story:

I am an Ohio native who received my Bachelor's degree in Psychology from Ohio University. I have 10 years of experience in the mental health field serving various populations. In the past I have worked in group homes, a behavioral health hospital, and a mental health clinic.  Most recently, I worked at a psychiatry practice as a Clinical Services Coordinator where I was responsible for obtaining prior authorizations and benefits, and scheduling treatments for their TMS and Spravato programs. I'm passionate about advocating for clients and connecting them with the clinician that best suits their needs in order for them to feel safe and empowered throughout their journey of personal growth. In my free time, I enjoy traveling, hiking, reading, and attending music festivals.

 

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Madeleine Beck

Client Care Coordinator

Madeleine assists with all scheduling needs and can help you to determine your insurance or EAP coverage when meeting with one of the therapists at Positive Change Counseling Center.

My Story:

"I graduated from University of California, Davis with a Bachelor of Science in Human Development and I have spent the past thirteen years working with children and families in a variety of different positions. Most recently, I have been a preschool teacher at a local San Diego school. As an educator, I have learned to be adaptable, patient, and organized. In the Client Care Coordinator position, I am passionate about helping others to find the best clinician to work with them through their journey. In my free time, I enjoy hiking, spending time at the beach, reading, and exploring all San Diego has to offer!"


 

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Sophie Abrams

Billing Specialist

Sophie assists with all scheduling needs and can help you to determine your insurance or EAP coverage when meeting with one of the therapists at Positive Change Counseling Center.

My Story:

“I am a dedicated and compassionate professional with a strong administrative background in the medical field. I have previously worked in mental healthcare serving different populations including adults, families, and children on the autism spectrum. I am passionate about helping others. I believe in the power of continuous learning and am currently pursuing further education to enhance my skills and knowledge in the medical field. I am currently pursuing a degree in business administration with a focus on medical insurance billing. I am dedicated to helping our clients solve problems and attain mental healthcare.”

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Breanna Stokes

Billing Manager

Breanna works closely with clients and insurance companies to ensure that our clients receive the best coverage their plan allows. Breanna can also help with 'Super Bills', claim denials and additional authorizations.

My Story:

"I graduated from Loyola University Chicago with degrees in Cognitive and Behavioral Neuroscience and Psychology. I have previously worked at a non-profit organization that supported healthy family systems through different assessments and interventions designed to rebuild relationships, trust, and mental health. In this position, I worked on client improvement, data analysis, and grant proposals in their research department to help expand evidence-based treatment. On this team, I gained more knowledge on child behavioral measures, the process of dealing with childhood trauma, and how to serve a community with compassion and understanding. As a Client Care Coordinator, I wish to continue to assist the community by helping clients find the clinician that best fits their needs. I am passionate about providing a hospitable and secure environment for clients as they progress on their journey of personal growth. In my free time, I enjoy reading, finding hidden gems in San Diego, going to concerts, and volunteering in the community".


 

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Brooke Anderson

Practice Coordinator

Brooke assists with all scheduling needs and can help you to determine your insurance or EAP coverage when meeting with one of the therapists at Positive Change Counseling Center.

My Story:

"I am a San Diego native who is passionate about empowering others and making a positive difference in my community. I have 7 years of non-profit organizational experience, providing research and program planning/management for various economic and workforce development efforts throughout the San Diego region. In previous roles, I provided business assistance, collaborating with other organizations and government entities to provide small businesses with tools and resources needed for growth and expansion. I enjoy helping others succeed and move into becoming the best versions of themselves. I received a Bachelors degree in Human Development from San Diego Christian College. In my free time, I enjoy spending time with family, connecting with nature, reading, singing and writing music."

Linette Mace  | Positive Change Counseling Center

Linette Mace

Credentialing Specialist

Linette prepares all credentialing applications for our Licensed clinicians in order to get our clients the best rates by using their insurance plans. 

My Story:

"As the Credentialing Specialist I assist with EAP billing  which allows me to help others while putting to use the organizational and attention-to-detail skills that being an educator instilled. I was born and raised in rural Iowa and while raising two great daughters, I received my Bachelor's degree in Elementary Education at the University of Northern Iowa, my Master’s Degree in Effective Teaching from Drake University and a GATE endorsement from the University of Iowa – Go Hawkeyes!

I taught preK-5th for 17 years, along with 14 years as a K-12 GATE facilitator. My favorite pastimes always include being outdoors, spending time with my husband, our daughters’ families, which include six sweet grandchildren, and our cockapoo of 14 years. I enjoy baking, working in the garden, walking, biking, beach time, friends, and improving my quilting and sewing skills".

Jennifer Luncy-Aguerre  | Positive Change Counseling Center

Jennifer Lundy-Aguerre

MFT, Founder & CEO

My Story:

"Jennifer founded Positive Change Counseling Center in 2006. She began seeing clients part-time while working at other mental health programs and quickly grew to love working in a private practice setting where she was able to support her clients with individualized care, rather than a "one treatment fits all" approach. Her experience working with at-risk youth, adults in crisis, veterans, and even her time in a cubicle providing member support for a mental health insurance provider, all helped to shape and create the therapist and business owner that Jennifer has grown to be. From

2009 – 2012 Jennifer worked on a research study utilizing telehealth (video) technology and was amazed at how quickly it began to feel like she was in the same room as her clients. Never in her wildest dreams did she imagine the added value of this experience until the COVID-19 pandemic arrived and our practice had to change from 100% in-person sessions to 100% telehealth overnight! Now Positive Change has grown into four clinic locations throughout San Diego and Ventura counties, offering in-person therapy and telehealth to those in need.

Jennifer is extremely grateful to work alongside such amazing clinicians and incredible support staff at Positive Change Counseling Center. Today she focuses her efforts on hiring highly qualified and compassionate mental health clinicians to provide the best care for our community."

Stressed Woman

Psychotherapy for Individuals, Couples, and Families

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